Last updated: 17 August 2026 · Northgate Property Maintenance Ltd
Northgate Property Maintenance Ltd ("Northgate", "we", "us") provides cleaning, repair and decorating services for vacant and end of tenancy properties across Greater Manchester. Northgate Property Maintenance Ltd is a company registered in England and Wales, company number 17323693, registered office Apartment 319, 11 Flint Building, Stanley Street, Salford, United Kingdom, M3 5GH.
Northgate is the data controller for the personal information described in this policy. This policy explains what we collect, why, how long we keep it, and the choices you have.
You can contact us through this website, WhatsApp, email or phone to discuss a job, send photos or videos, and receive an indicative quotation. Wherever a conversation starts, the formal booking is always confirmed through a secure Northgate booking confirmation page on this website — see "Booking confirmation" below. If you choose to message us on WhatsApp, that conversation happens on WhatsApp's own platform under WhatsApp's own terms; we don't use any WhatsApp business messaging SDK or automated integration on this website itself.
We only collect what's needed to quote for and deliver the work. We don't ask for payment card details through this website, and we don't collect any information from you beyond what you submit through the quote request, contact form, or booking confirmation page.
Once a quotation is agreed, we send you a unique, hard-to-guess link to a secure booking confirmation page. That page shows the booking details tied to your specific link only — it does not reveal any other customer's booking. Once you've confirmed, the link cannot be used again to submit a second acceptance.
We never use your information for automated decision-making, and we don't sell personal data to anyone.
Photos or videos you upload with a quote request are used only to help us assess the job and provide an accurate quote. Where technically practical, embedded location and other metadata (such as GPS data) is removed from photographs before permanent storage. They are stored privately and are never displayed publicly.
Separately, some of the before-and-after photos shown on our Our Work page are from real completed jobs — these are only ever used with the customer's specific agreement, asked for directly at the time. If we'd like to use photos from your job publicly, we'll ask you first, and you're free to say no with no effect on your booking.
We use a small number of service providers to run this website and deliver our service. They process personal data on our behalf, under their own data processing agreements, and are not permitted to use it for their own purposes:
If your job requires a member of staff to attend without a Northgate director present, relevant details (such as your name, address and access instructions) may be shared with that staff member — verbally, in writing, or by message — solely so they can carry out the job. In practice, a director is present at the vast majority of jobs.
We do not sell, rent or otherwise share your personal data with any other third party, and we don't use it for marketing by any other business.
Supabase, Resend and Vercel are all companies with operations outside the UK. Where personal data is processed outside the UK, these providers operate under data processing terms that include appropriate legal safeguards (such as the UK International Data Transfer Addendum or equivalent Standard Contractual Clauses). We'll update this section if that changes.
We keep different types of record for different periods, matched to why we hold them:
You can ask us to delete your data sooner — see "Your rights" below — and we'll do so unless we're required to keep it (for example, for tax records relating to a completed job).
Under UK GDPR, you have the right to:
To make a request, contact us at info@northgatepropertymaintenance.com. We'll respond within one month.
If you're not satisfied with how we've handled your data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
This website uses cookies and similar storage technologies (such as browser local storage), described in full in our Cookie Policy. We currently do not use any analytics or advertising tracking technology.
Quote, message and booking data is stored in a private database with no public access — it can only be read by Northgate, using access controls enforced at the database level. Uploaded photos and videos are stored in a private file store, never made public. Access instructions and key-safe details are treated as sensitive and only shared with the staff attending your job.
This website and our services are intended for adults arranging property work. We don't knowingly collect data from children.
We may update this policy from time to time, for example as our tools or services change. The "last updated" date at the top of this page will always reflect the current version.
Questions about this policy or your data can be sent to info@northgatepropertymaintenance.com.
